The fastest way to reach us is email. Send us a note at hello@fix.style with as much detail as you can include (what happened, what you expected, the device and OS you are on). We respond within 24 hours, usually faster on weekdays.
Sign in with Apple or request a one-time email link from the Sign In screen. Fix Style does not use traditional passwords. If you change your Apple ID or lose access to the email you used at sign-up, contact us and we will help you regain access.
Upload a clear, well-lit photo of your own face for the most accurate analysis. The app accepts photos from your camera or your Photo Library. If an upload fails, check that the file is a JPEG or PNG and that you have a working internet connection.
On iOS, all purchases are processed by Apple through the App Store. To request a refund for an iOS purchase, use Apple's Report a Problem page at reportaproblem.apple.com. We cannot issue iOS refunds directly because we never receive your payment information. On the web, purchases go through Stripe. For web refunds, contact us at hello@fix.style within 14 days of purchase.
You can delete individual photos, individual analyses, or your entire account at any time from the My Account page inside the app. Account deletion is permanent. Backup copies are purged within 30 days. If you cannot reach the My Account page for any reason, email hello@fix.style and we will delete your account manually within 24 hours.
Your photos are private to your account, never visible to other users, never used to train AI models, and never shared with advertisers or data brokers. Read the full Privacy Policy at fix.style/privacy.
We aim to respond to every support email within 24 hours. If you have not heard from us in 48 hours, the message may have been caught by a spam filter. Please send a follow-up.